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True Manufacturing Co., Inc.
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
True Manufacturing Co., Inc.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX: (636)-272-2408
International FAX: (636)-272-7546 • (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
North America – Canada and Caribbean
Warranty Phone +1 855-878-9277
Warranty Fax +1 636-980-8510
Warranty Email warrantyinquiries@truemfg.com
Technical Phone +1 855-372-1368
Technical Email service@truemfg.com
7:00 am–6:00 pm CST Monday–Friday,
8:00 am–12:00 pm Saturday
TEC_TM_152 | REV. B | EN
TVM-36SL-HC~VM01
WARNING!
this document
Mexico
Phone +52 555-804-6343/44
service-mexicocity@truemfg.com
9:00 am–5:30 pm M–F
Latin America
Phone: +52 555-804-6343/44
servicelatam@truemfg.com
9:00 am–5:30 pm M–F
INSTALLATION MANUAL
TVM-48SL-HC~VM01
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
Visual Merchandiser
UK, Ireland, Middle East,
Africa & India
Phone: +44 (0) 800-783-2049
Service-emea@truemfg.com
8:30 am–5:00 pm M–F
Australia
Phone: +61 2-9618-9999
service-aus@truemfg.com
8:30 am–5:00 pm M–F
12/27/2023
V
M
isual
erchandiser
USER ACTION!
by its serial number.
Original Instructions
European Union & Commonwealth
of Independent States
Phone: + 41 61 563 0705
service-emea@truemfg.com
8:00 am–5:00 pm M–F
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Summary of Contents for True TVM-48SL-HC~VM01
- Page 1 USER ACTION! WARNING! Be sure to read and fully understand this document TRUE tracks the history of your appliance by its serial number. before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance. Failure to do so can result in appliance serial number below.
- Page 2 F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document.
- Page 3 The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance. Signal & Symbol Definitions Below are symbols you may see in this document.
- Page 4 VISUAL MERCHANDISER truemfg.com Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury, or death.
- Page 5 Important Safety Information (cont.) Personal Injury Warnings Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation. DANGER! DO NOT allow children to play with or in the appliance.
- Page 6 DO NOT dispose of your appliance with household waste. Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance's refrigerant. Serial label location varies by model. DANGER! Risk of fire or explosion! Flammable refrigerant used.
- Page 7 • Before connecting your appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately. TRUE recommends hiring a qualified electrician to inspect your wall outlet and circuit to ensure they are properly grounded.
- Page 8 • Appliance is not for the storage and/or display of potentially hazardous foods when the temperature control is set above 41˚F (5˚C). Thank you for choosing TRUE Manufacturing to meet your refrigeration needs. TRUE highly recommends a qualified • Appliance is not suitable for outdoor use, unless otherwise technician and electrician install your appliance to ensure correct stated on the serial label.
- Page 9 VISUAL MERCHANDISER truemfg.com About Your Appliance & Installation Requirements (cont.) Clearances NOTICE! Warranty is void if ventilation is insufficient. Be sure your appliance has the required surrounding clearances for ventilation purposes. Keep all ventilation openings in the appliance enclosure or structure housing the appliance clear of obstruction.
- Page 10 NEMA Plug Configurations USER ACTION! 60 HZ USE ONLY! TRUE uses these types of NEMA plugs shown. If you DO NOT have Find a copy of the wiring diagram with our serial number lookup at the proper outlet, have a licensed electrician verify and install the truemfg.com/support/serial-number-lookup.
- Page 11 VISUAL MERCHANDISER truemfg.com NOTES TEC_TM_152 | REV. B | EN 12/27/2023 Page 11 of 40...
- Page 12 • If the appliance is damaged, note all damage on at truemfg.com/support/service-locator/. the delivery receipt, immediately file a claim with the delivery freight carrier, and contact TRUE. NOT install the appliance or put it in service. The appliance owner is responsible for performing •...
- Page 13 VISUAL MERCHANDISER truemfg.com Installation & Setup (cont.) Procedure 1. Remove the outer packaging (cardboard and bubble wrap or Styrofoam corner and clear plastic). See fig. 1. Inspect for concealed damage. Again, immediately file a claim with the freight carrier if there is damage. 2.
- Page 14 VISUAL MERCHANDISER truemfg.com Installation & Setup (cont.) Appliance Location Procedure – Leveling Screws If leveling screws are not factory installed, then, with access to the • Ensure that the drain hose or hoses are positioned in the pan. appliance bottom, install the leveling screws into the threaded holes in the frame rail or appliance bottom.
- Page 15 VISUAL MERCHANDISER truemfg.com Installation & Setup (cont.) Procedure – 6" (152 mm) Leveling Legs Procedure — Castors USER ACTION! 1. Access the appliance bottom. 2. If present, remove the leveling screws. Install castors with brakes in the front. 3. Thread the leveling legs into the frame rail or appliance bottom.
- Page 16 Proper leveling of your TRUE appliance is critical to operating The following procedure describes sealing a non-mobile appliance success (for non-mobile appliances). Leveling impacts effective to the floor for NSF standards.
- Page 17 Fig. 1. Shelf support bracket tab identification. There are two types of cantilever shelving: Solid shelves and wire shelves. For ease of installation, TRUE recommends installing NOTICE › the lowest shelves first and then working your way up. 1. Slide the bracket support tab into the shelf standard.
- Page 18 VISUAL MERCHANDISER truemfg.com Appliance Setup (cont.) Solid Shelves 1. Install the shelf support bracket. 2. Lift the back of the shelf up. Position the shelf over the shelf support brackets. See fig. 5. 3. Carefully lower the back of the shelf and slide the shelf under the shelf support tab. See figs. 5 and 6. 4.
- Page 19 VISUAL MERCHANDISER truemfg.com Appliance Setup (cont.) Wire Shelving with Clips WARNING! Overloading, incorrectly installing, or improperly loading shelves can cause shelf failure and negatively affect appliance operation, resulting in appliance damage, product damage, or personal injury. Fig. 1. Installing top tab of shelf clip. Fig.
- Page 20 VISUAL MERCHANDISER truemfg.com Installation & Setup (cont.) Shelf Light Installation 1. Locate the LED power cord protruding from the inner back wall. See fig.1. 2. Gently pull the power cord and route it to the LED module, located under the front lip of the shelf. See fig. 2. 3.
- Page 21 VISUAL MERCHANDISER truemfg.com Installation & Setup (cont.) Sign Panel Installation Some versions of model TVM-48SL-HC will require the install of the top sign panel. 1. Locate the sign panel assembly (see fig. 1). Gently lay the sign panel assembly on top of the appliance. 2.
- Page 22 All you need to do is plug in the appliance. • Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4" (101.6 mm) of the evaporator housing.
- Page 23 VISUAL MERCHANDISER truemfg.com Appliance Operation (cont.) Temperature Control & Light Switch Location The light symbol shows the approximate location of the light switch. Light Switch on Glass Door Models Inside the top ceiling. Electronic Temperature Control without Display Inside the top ceiling. TEC_TM_152 | REV.
- Page 24 VISUAL MERCHANDISER truemfg.com Appliance Operation (cont.) General Sequence of Operation — Refrigerator and Freezer Appliances USER ACTION! For more information regarding a appliance's temperature control adjustment or general sequence of operation, please see our Temperature Control Adjustment—Sequence of Operation Manual in our resource library at truemfg.com/service-manuals/sequence-of-operation or scan the code.
- Page 25 VISUAL MERCHANDISER truemfg.com NOTES TEC_TM_152 | REV. B | EN 12/27/2023 Page 25 of 40...
- Page 26 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing Maintenance & Servicing WARNING! WARNING! • Only qualified technicians should install and Risk of electric shock or burn! service the appliance. For assistance finding • Powering off an electronic control or setting a qualified technician, please visit our Service temperature controls to the 0 (off) position DOES Company Locator at...
- Page 27 Fig. 1. Example of OEM parts. Use of non-OEM components may void TRUE's warranty. • Have a licensed service provider service your appliance to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator's health and safety.
- Page 28 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature. Inspect power cord for damage; if damaged, replace immediately. Verify the power cord is fully plugged into the wall receptacle Inspect the overall condition of the appliance and its components (such as castors, doors, and hinges).
- Page 29 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_152 | REV. B | EN 12/27/2023 Page 29 of 40...
- Page 30 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools WARNING! Required tools include (but may not be limited to) the following: • 1/4" nut driver The appliance owner is responsible for performing • 3/8" nut driver a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during •...
- Page 31 Fig. 6. Carefully slide the condensing unit out. Fig. 5. Remove condenser base bolts. Additional Information If you have any questions, please contact your local TRUE Manufacturing Service Department. See the front cover for locations and contact information. • DO NOT place any filter material in front of the condensing coil.
- Page 32 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing (cont.) General Surface Care & Cleaning Gaskets WARNING! • Clean gaskets with warm soapy water. • DO NOT use sharp tools or knives to scrape a gasket. Risk of electrical shock or fire! • Avoid full-strength cleaning products. DO NOT clean appliance with a pressure washer or hose.
- Page 33 Stainless steel cleaners must be free of phosphates, chlorine, chloride, and ammonia. DO NOT use any steel wool, abrasive, or chlorine- based products to clean stainless steel surfaces. True offers environmentally-friendly cleaner and polish through store.trueresidential.com/products/ our True Store at stainless-steel-clean-polish-kit. Stainless Steel Opponents...
- Page 34 VISUAL MERCHANDISER truemfg.com Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately.
- Page 35 VISUAL MERCHANDISER truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. TEC_TM_152 | REV. B | EN 12/27/2023 Page 35 of 40...
- Page 36 VISUAL MERCHANDISER truemfg.com NOTES Page 36 of 40 12/27/2023 P#999446 TEC_TM_152 | REV. B | EN...
- Page 37 VISUAL MERCHANDISER truemfg.com NOTES TEC_TM_152 | REV. B | EN 12/27/2023 Page 37 of 40...
- Page 38 VISUAL MERCHANDISER truemfg.com NOTES Page 38 of 40 12/27/2023 P#999446 TEC_TM_152 | REV. B | EN...
- Page 39 VISUAL MERCHANDISER truemfg.com NOTES TEC_TM_152 | REV. B | EN 12/27/2023 Page 39 of 40...
- Page 40 truemfg.com RS_223707_12.23 12/27/2023 P#999446 TEC_TM_152 | REV. B | EN...
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Tvm-36sl-hc~vm01
