Top 253 Reviews From Legit O'Reilly Auto Parts Buyers (2024)

Unfortunately, I have lost my faith in O'Reilly Auto Parts. I placed an order online about 8 days ago, and it was guaranteed to be delivered by August 30th. I received half of my order. When I called in and spoke with customer support, they said that my order had been delivered, and they would open a claim. This wouldn't be a big deal if I wasn't moving out of state soon, and had an appointment to get my brakes done before I moved. The missing items were Brembo brake rotors, and a caliper guide pin boot kit. Now, I had to put out an additional $300 that I couldn't afford to spend, due to half of my order missing. Yes, I may get refunded for the parts in 10 business days, but having to go through the hassle and scramble to find new parts and the funds for said parts has left a really bitter taste toward the company.

Customer ServicePriceStaff

Tried to exchange it at a different location because I was traveling and pay the difference because the lights I needed were more expensive but they said 1. It had to be from the original store and 2. It's opened so I can't exchange it. Then the second employee was trying to do back alley deals. Terrell from the Crawford rd phenix city al location was wanting me to pay cash for it at a lesser amount without a receipt! What does that tell you, he was going to give the light to me and pocket the cash. I don't know what type of people they hire but it's obviously not trustworthy ones.

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Customer ServiceStaff

8/24/2024 - Called the Main St (Cabot, AR) store today from across the highway at the Chic Fil A restaurant where the batteries of myself and another person had died at the same time. I asked them if they could come over and jump our pickups. They said they would see if they could. Twenty minutes later, I ran across the highway (bad knee and all) and asked about the call. There were no less than four guys in view standing around doing nothing, and they all looked at one another like they had no idea what I was talking about. Finally, one of the guys acknowledged they took the call and told me they 'technically' couldn't come over and jump our vehicles. So, instead of calling me back, they sat there and did nothing nothing while my daughter and I sat in the heat for twenty minutes. I and the other fellow took our business next door to Autozone, and I probably will keep it there... because they were helpful.

Staff

Last week my daughter was home from out-of-state. Her car was sending a start/stop issue message, and when the Jeep dealer said they couldn't fit her in, I stopped into the O'Reilly on 124th st in Brookfield, WI. I explained my situation to **, and he bent over backwards to help me. He assessed, made recommendations, and then installed new batteries per my request. He could not have been more customer centric...and the team in the store were also happy and helpful! I really appreciate great service, and I got that from Dan and the O'Reilly team! Thank you!

Staff

The young lady helping me stated she didn't see why not since it was only 3 dollars and they didn't have what their computer said they did have. I figured based on the 20 they all took to look for it that would be great. So she asks and returns with, my manager says no. Huh? I know it was only 3 dollars but damn did that get to me. I don't do reviews but this 3 dollar denial has me very upset. Now even if it's 50 dollars more to go any but O'Reilly's I will

Online & AppStaff

The staff at O'Reilly's is great, very helpful. This review is in regards to just the website. The website is in need of being more user friendly. It took me over an hour to find what I needed at the store near me. So for wasting my time if I could give you a rating below a one star it would be a negative two star.

Punctuality & Speed

I was given a hub for a 4x4 colorado. I told them 2 wheel drive. The hub fell apart. Almost destroyed the front end. Had to tow my vehicle to a garage. Was told it was the wrong hub by a licenced machanic . When I went to take wrong one back pieces and all. Two days later. I was treated like it was my fault. I even offered to show the garage receipt. Did get refund. Just will never buy from them again.

Customer ServiceStaff

The short, pudgy front desk guy wearing a hat at the Grand Forks ND store on South Washington Street should be fired. On his phone, didn't offer to ask what I was looking for. When I did asked him a question he looked annoyed I'd bothered him. He was annoyed when I asked him to show me where the OBD2 Scanners were located. He showed me a store sign that showed all the models of scanners and then left. I saw no sign of the actual scanners on the shelf. I came close to flipping him the bird for his terrible customer service but thought better of it and left the store. Treat your customers like crap and you lose my business. Ultimately, it's a poor reflection of the store manager. It's not rocket since, managers: Treat your customers with respect or you will lose customers. Consider me done with this store.

The store in Owatonna, MN didn't give me a part yesterday. I had a large order, went to the store today at 9:30 am, they weren't there. What kind of service is that. I will probably go to other stores to get my part now on

Staff

Picked up front brake pads on 5/26/24. Finally was able to get car up, tired off and find out I was given the wrong size brakes by Freddie at the 3400 W Lincoln store. Guess what, Freddie was there today, when I had to leave my garage open as the car was on stands half in and out of the garage with tires off. All Freddy could say was, "Well I charged you right, but grabbed the wrong box." Thanks Freddie. I asked if they give any kind of a discount like 5 or 10 % off for this inconvenience and their mistake. He said no. Once again, Thanks Freddy. Maybe he should verify the item he picks matches the item on the screen before he hands it out as he did when I showed up for the correct item, that would be a nice thing that Freddy could easily do at first purchase, not at return. Any comments back are welcome at **.